Compartir
Título
Synthesizing three decades of digital servitization: a systematic literature review and conceptual framework proposal
Autor
Facultad/Centro
Área de conocimiento
Título de la revista
Service Business
Datos de la obra
Minaya, P.E., Avella, L. & Trespalacios, J.A. Synthesizing three decades of digital servitization: a systematic literature review and conceptual framework proposal. Serv Bus (2024). https://doi.org/10.1007/s11628-024-00559-x
Editor
Springer
Fecha
2024
ISSN
1862-8516
Abstract
[EN]This study, through a systematic literature review spanning 1990 to 2023, interrogates how servitization, and nowadays digital servitization, enhances manufacturing competitiveness. It introduces the DASOBI (Drivers, Actors, Strategies, Obstacles, Benefits, and Impact) framework for navigating the digital servitization transition, emphasizing strategic adaptability and technological alignment. Analysis of 157 articles reveals a significant increase in research, highlighting digital servitization’s role in competitive enhancement and customer engagement. The DASOBI framework offers manufacturers a novel approach for managing this transition, marking a unique contribution by distilling extensive literature into actionable insights for both theory and practice in the evolving field of digital servitization.
Materia
Palabras clave
Peer review
SI
URI
DOI
Aparece en las colecciones
- Untitled [5590]
Files in questo item
Tamaño:
2.682
xmlui.dri2xhtml.METS-1.0.size-megabytes
Formato:
Adobe PDF