On the Rhetorical Strategies of Psychological Discourse in E-Counselling Response to Lovelorn College Students

Abstract

本研究基于劝导失恋大学生的成功案例， 剖析网络心理咨询的优势和话语修辞策略。研 究发现：（1）大学生网络心理咨询可分为 Email 延时话语和在线 QQ 即时话语。远程便捷性、 匿名私密性、资质安全性，是失恋大学生日益 倾向于向自己信任的教师寻求网络心理咨询帮 助的主要原因，而这正是传统面询并不具备的 优势。网络心理咨询与时俱进，具有广阔的应 用前景；（2）回应失恋大学生网络心理咨询的 话语修辞策略主要有：A）巧设环环相扣的引导 性问题，了解失恋学生的真实困扰盲点；B）运 用切中要害的适时反问，切断失恋学生的消极 话轮循环；C）建立得当的心理参照系，弱化失 恋学生极端悲观的自我判断；D）引用切题应景 的哲理故事警言潮语，引发失恋学生的反省与 共鸣；E）提供重启心灵的具体化建议，引导失 恋学生投身建设性事务；F）借力互动平台群体 话语，强化多管齐下的劝导实效。

This paper analyses the advantages and rhetorical strategies of psychological E-Counselling discourse, based on successful cases in response to lovelorn college students. It is found that: (1) Psychological E-Counselling discourse of college students can be divided into time-lapse discourse via email and impromptu online discourse via QQ. Remote communication via the internet, privacy by anonymity, and trust in teachers as consultants are the three main reasons for the increasing number of lovelorn college students asking their teachers for psychological E-Counselling, which has advantages compared to traditional face-to-face counselling, and also broad application prospects;(2) The rhetorical strategies of psychological E-Counselling discourse in response to lovelorn college students include: setting interlocking leading questions to understand the psychological distress of students, employing appropriate rhetorical questions straight to the point to cut off negative turns of dialogues, establishing proper psychological frames of reference to undermine the negative self-judgement of students, citing topic-related words, phrases and stories which are with philosophical ideas or popular at the time to strike a chord with students, providing concrete suggestions to reactivating students, and making use of group discourse at interactive platforms as an additional strategy.