中国公司在线论坛中同伴建议的关系工作研究 = Relational Work in Peer Advice in a Chinese Corporate Online Discussion Forum = Relational work en el asesoramiento por pares en un foro corporativo chino de discusión en línea

Abstract

在以往国内外研究关于线上与线下的医疗与教育机构下的建议研究中，建议的交际 双方往往处于权力不对等的状态。鉴于汉语话语研究中缺乏对权力对等双方关系中建议的研 究，对网络交际中建议话语的人际性考察不够充分，该研究以一家公司网络论坛中的同伴建 议为语料，探讨分析网络交际话语中同伴建议策略的使用情况及其关系工作。结果显示，在 网络交际话语中，人们更多地使用直接的建议策略，比规约性与非规约性的间接建议策略都 要多。结合语境分析发现，网络交际话语中直接与间接的建议涉及包括假亲近、不礼貌、建 协同以及非礼貌等不同的关系工作。希望该研究可以深化我们对中国话语，尤其是中国网络 话语中的建议和礼貌问题的理解。 Former studies on advice has been focused on health and educational settings either online or offline, where the advice-giver usually enjoys an advantageous power relationship with the advice-seeker. Studies of advice in Chinese discourse are no exception. Given the insufficiency of studies on advice given by peers of equity power relations in Chinese discourse and the necessity to investigate into relational aspects, this study explores peer advice given by coworkers in a Chinese corporate online discussion forum, analyzing the advising strategies and the relational work involved. Analysis of data shows that Chinese make use of direct advising strategies more often than either conventionally or non-conventionally indirect strategies. Further examination of peer advice texts indicates that people are doing various types of relational work in giving advice to others online: mock closeness, impoliteness, solidarity and non-politeness. This study may, hopefully, help to deepen our understanding of advice-giving and relational work in Chinese discourse, especially in online discourse.