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    Título
    The Importance of External Contacts in Job Performance: a Study in Healthcare Organizations Using Social Network Analysis
    Autor
    Marqués Sánchez, PilarAutoridad BuleriaORCID
    Muñoz Doyague, María FelisaAutoridad BuleriaORCID
    Martínez, Yolanda V.
    Everett, Martin
    Serrano Fuentes, Nestor
    Van Bogaert, Peter
    Vassilev, Ivaylo
    Reeves, David
    Facultad/Centro
    Facultad de Ciencias Economicas y Empresariales
    Área de conocimiento
    Organizacion de Empresa
    Título de la revista
    International Journal of Environmental Research and Public Health
    Número de la revista
    7
    Editor
    MDPI
    Fecha
    2018
    ISSN
    1661-7827
    Abstract
    There is evidence that relations between physicians and nurses within healthcare institutions might be shaped by informal aspects of such relations and by links to people external to the organization, with an impact on work performance. Social network analysis is underutilized in exploring such associations. The paper aims to describe physicians’ and nurses’ relationships outside their clinical units and to explore what kind of ties are related to job performance. A network analysis was performed on cross-sectional data. The study population consisted of 196 healthcare employees working in a public hospital and a primary healthcare centre in Spain. Relational data were analysed using the UCINET software package. Measures included: (i) sample characteristics; (ii) social network variables; and (iii) team performance ratings. Descriptive statistics (means, medians, percentages) were used to characterize staff and performance ratings. A correlational analysis was conducted to examine the strength of relationships between four different types of ties. Our findings suggest that external ties only contribute to improving the performance of physicians at both the individual and team level. They are focused on the decision-making process about the therapeutic plan and, therefore, might need to seek advice outside the workplace. In contrast, external ties are not relevant for the work performance of nurses, as they need to find solutions to immediate problems in a short period of time, having strong ties in the workplace. Social network analysis can illuminate relations within healthcare organizations and inform the development of innovative interventions.
    Materia
    Empresas
    Informática
    Palabras clave
    Healthcare providers
    Job performance
    Social network analysis
    Relationships
    Peer review
    SI
    URI
    http://hdl.handle.net/10612/14132
    DOI
    doi.org/10.3390/ijerph15071345
    Versión del editor
    https://www.mdpi.com/1660-4601/15/7/1345
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