2024-03-28T16:32:01Zhttp://buleria.unileon.es/oai/requestoai:buleria.unileon.es:10612/140682022-03-02T01:06:29Zcom_10612_17col_10612_18
Kaizen–Kata, a Problem-Solving Approach to Public Service Health Care in Mexico. A Multiple-Case Study
Suárez-Barraza, Manuel F.
Miguel-Davila, José A.
Organizacion de Empresa
Facultad de Ciencias Economicas y Empresariales
Empresas
kaizen
kaizen–kata methodology
Case study
Health care sector
3297
Purpose: Mexico’s public hospitals are experiencing major operational problems which
seriously a ect the care of Mexican citizens. Some hospitals have initiated e orts to apply the
Kaizen philosophy to improve this situation. Therefore, the purpose of this article is to analyze
the methodological impact of Kaizen–Kata implementation in Mexican public hospitals that have
tried to solve operational problems using this improvement approach. Design/Methodology/Approach:
The service organization implemented Kaizen–Kata methodology in order to improve one operational
problem-process in health care. A case-study approach was used in this research in order to
understand the e ects of the Kaizen–Kata methodology in solving problems in their operational
procedures. Findings: Six specific drivers were identified when applying the Kaizen–Kata methodology.
Furthermore, the impact on the levels of implementation of the Kaizen–Kata methodology in each
of the improvement teams studied was also identified. Research Limitations: The main limitation
of the research is that only three case-studies are presented thus it is not possible to generalize its
results. Practical Implications (Where Possible): Other public hospitals can use this specific example as a
working guide to solve the operational problems of health systems. Originality/Value: A methodology
of continuous improvement in manufacturing was imported from the industry sector for application
in an operational health care process. The Kaizen–Kata methodology contributed significantly to
improving issues involving delays, customer complaints, process reworks and extra-cost, among
other e ects of operational problems.
SI
2020
2022-03-01T11:44:00Z
2022-03-01T11:44:00Z
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
https://www.mdpi.com/1660-4601/17/9/3297
http://hdl.handle.net/10612/14068
10.3390/ijerph17093297
1660-4601
eng
info:eu-repo/semantics/openAccess
MDPI
https://buleria.unileon.es/bitstream/10612/14068/4/kaizen_kata_problem_solving.pdf.jpg
Hispana
TEXT
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BULERIA. Repositorio Institucional de la Universidad de León
http://hdl.handle.net/10612/14068