RT info:eu-repo/semantics/article
T1 Synthesizing three decades of digital servitization: a systematic literature review and conceptual framework proposal
A1 Minaya, Pedro E.
A1 Avella, Lucía
A1 Trespalacios, Juan A.
A2 Organizacion de Empresa
K1 Empresas
K1 Digital Servitization
K1 Industry 4.0
K1 Product-service System
K1 Systematic Literature Review
K1 Strategy
K1 Business Competitiveness
K1 5311 Organización y Dirección de Empresas
AB [EN]This study, through a systematic literature review spanning 1990 to 2023, interrogates how servitization, and nowadays digital servitization, enhances manufacturing competitiveness. It introduces the DASOBI (Drivers, Actors, Strategies, Obstacles, Benefits, and Impact) framework for navigating the digital servitization transition, emphasizing strategic adaptability and technological alignment. Analysis of 157 articles reveals a significant increase in research, highlighting digital servitization’s role in competitive enhancement and customer engagement. The DASOBI framework offers manufacturers a novel approach for managing this transition, marking a unique contribution by distilling extensive literature into actionable insights for both theory and practice in the evolving field of digital servitization.
PB Springer
SN 1862-8516
LK https://hdl.handle.net/10612/21686
UL https://hdl.handle.net/10612/21686
NO Minaya, P.E., Avella, L. & Trespalacios, J.A. Synthesizing three decades of digital servitization: a systematic literature review and conceptual framework proposal. Serv Bus (2024). https://doi.org/10.1007/s11628-024-00559-x
DS BULERIA. Repositorio Institucional de la Universidad de León
RD Jul 5, 2024