RT info:eu-repo/semantics/article
T1 Kaizen–Kata, a Problem-Solving Approach to Public Service Health Care in Mexico. A Multiple-Case Study
A1 Suárez-Barraza, Manuel F.
A1 Miguel Dávila, José Ángel
A2 Organizacion de Empresa
K1 Empresas
K1 kaizen
K1 kaizen–kata methodology
K1 Case study
K1 Health care sector
AB Purpose: Mexico’s public hospitals are experiencing major operational problems whichseriously a ect the care of Mexican citizens. Some hospitals have initiated e orts to apply theKaizen philosophy to improve this situation. Therefore, the purpose of this article is to analyzethe methodological impact of Kaizen–Kata implementation in Mexican public hospitals that havetried to solve operational problems using this improvement approach. Design/Methodology/Approach:The service organization implemented Kaizen–Kata methodology in order to improve one operationalproblem-process in health care. A case-study approach was used in this research in order tounderstand the e ects of the Kaizen–Kata methodology in solving problems in their operationalprocedures. Findings: Six specific drivers were identified when applying the Kaizen–Kata methodology.Furthermore, the impact on the levels of implementation of the Kaizen–Kata methodology in eachof the improvement teams studied was also identified. Research Limitations: The main limitationof the research is that only three case-studies are presented thus it is not possible to generalize itsresults. Practical Implications (Where Possible): Other public hospitals can use this specific example as aworking guide to solve the operational problems of health systems. Originality/Value: A methodologyof continuous improvement in manufacturing was imported from the industry sector for applicationin an operational health care process. The Kaizen–Kata methodology contributed significantly toimproving issues involving delays, customer complaints, process reworks and extra-cost, amongother e ects of operational problems.
PB MDPI
LK http://hdl.handle.net/10612/14068
UL http://hdl.handle.net/10612/14068
NO 3297
DS BULERIA. Repositorio Institucional de la Universidad de León
RD 18-may-2024